Uh oh, got a Jackery product that’s leaving you feeling less than powered up? No worries, returning or exchanging your Jackery gear is a total breeze. In this handy guide, we’ll walk you through Jackery’s refreshingly simple return policies so you can send back or swap out your power station or solar panels with minimal fuss.
First up, Jackery offers a limited product warranty, so if your device is defective or stops functioning properly within the warranty period, you can get it repaired or replaced free of charge. Just contact Jackery’s customer support team.
If you simply want to return your Jackery for a refund, no prob! As long as your product is unused and in original condition, you can return it within 7 days of receiving your order. Jackery will issue a full refund to your original payment method.
Jackery is a popular brand of portable power stations and solar panels that can provide you with clean and reliable energy for your outdoor activities, home backup, or off-grid living. But what if you are not satisfied with your Jackery product or want to return it for any reason? In this post, we’ll explain what are Jackery return policies and how to process your return request.
Jackery offers a 30-day money back guarantee for products purchased directly from Jackery.com. You just need to contact Jackery customer service and get a free, pre-paid return label.
How to contact Jackery customer service?
To contact Jackery customer service, you can use one of the following methods:
- Email: hello@jackery.com
- Phone: 888-502-2236
- Online form: https://www.jackery.com/pages/contact-us
You can reach out to Jackery customer service for any return requests, warranty claims, technical support, or general inquiries. You should provide your order number, product model, and reason for contacting them.
How to process your return request?
To process your return request, you need to follow these steps:
- Contact Jackery customer service within 30 days of purchase and explain why you want to return your product. You will receive a return authorization number and a free, pre-paid return label.
- Pack your product in the original packaging with all materials included. Attach the return label to the package and write the return authorization number on it.
- Ship the package to the address provided by Jackery customer service. You should keep the tracking number of the shipment for your reference.
- Once Jackery receives and inspects your product, they will issue a full refund to your original payment method within 7-10 business days.
What are some exceptions and limitations?
Jackery’s return policy has some exceptions and limitations that you should be aware of:
- The return policy only applies to products purchased directly from Jackery.com. If you purchased your product from another retailer or online platform, you should contact them for their return policy.
- The return policy only applies to the original consumer purchaser and is not transferable to any subsequent owner.
- The return policy does not cover products that are misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery’s current product literature.
- The return policy does not cover products that are attempted to be repaired by anyone other than an authorized facility.
- The return policy does not cover products that are returned without a valid return authorization number or a free, pre-paid return label.
Conclusion
Jackery offers a 30-day money back guarantee for products purchased directly from Jackery.com. You can return your undamaged Jackery product for any reason within 30 days of purchase and get a full refund. You just need to contact Jackery customer service and get a free, pre-paid return label. You should return the product in a new or near-new condition with the original packaging and all materials included.
We hope this post has helped you understand what are Jackery return policies and how to process your return request. If you have any questions or comments, feel free to leave them below. Happy exploring!
