The Jackery Explorer 500 Plus is a portable power station that can deliver 518Wh of clean and quiet power for your devices and appliances. Whether you use it for camping, RVing, tailgating, or emergency preparedness, the Jackery Explorer 500 Plus can keep you powered up in any situation.
However, like any electronic device, the Jackery Explorer 500 Plus may encounter some issues or errors during its operation. These errors can affect the performance and safety of your power station, so it’s important to know how to identify and fix them.
In this post, we’ll go over the most common error codes that you may see on your Jackery Explorer 500 Plus display screen, and what they mean and how to solve them. By following these simple steps, you can ensure that your Jackery Explorer 500 Plus is always working at its best.
Error – AC / DC Input Problem
Cause: This error occurs when there is a problem with the input voltage or current of the AC or DC source that you are using to charge your Jackery Explorer 500 Plus. This could be due to a faulty adapter, cable, outlet, or solar panel.
Solution: Check the input source and make sure it is compatible with the Jackery Explorer 500 Plus specifications. The AC input voltage should be between 100V-240V, and the DC input voltage should be between 12V-30V. The maximum input current should not exceed 10A for AC and 8A for DC. If the input source is within these ranges, try using a different adapter, cable, outlet, or solar panel to see if the error persists. If the error still occurs, contact Jackery customer service for further assistance.
Error – AC / DC Output Problem
Cause: This error occurs when there is a problem with the output voltage or current of the AC or DC ports that you are using to power your devices or appliances. This could be due to a short circuit, overload, overvoltage, or undervoltage.
Solution: Check the output load and make sure it is compatible with the Jackery Explorer 500 Plus specifications. The AC output voltage should be between 110V-120V, and the DC output voltage should be between 9.6V-12.6V. The maximum output power should not exceed 500W for AC and 120W for DC. If the output load is within these ranges, try using a different device, appliance, cable, or plug to see if the error persists. If the error still occurs, contact Jackery customer service for further assistance.
Error – Temperature Alarm
Cause: This error occurs when the temperature of the machine is either too high or too low. The unit temperature has exceeded -10 ° C or 40 ° C.
Solution: Move the Jackery Explorer 500 Plus to a place where the ambient temperature is between -10 ° C and 40 ° C. Avoid direct sunlight, heat sources, or cold drafts. Allow the unit to cool down or warm up before using it again.
Error – Low Battery Power
Cause: The battery icon on the display shows low battery power. The LCD screen will flicker when the battery drains below 20%.
Solution: Charge the battery before using it again. You can use an AC wall outlet, a car cigarette lighter port, or a compatible solar panel to charge your Jackery Explorer 500 Plus. The charging time will vary depending on the input source and the battery level. It will take about 7 hours to fully charge from an AC wall outlet, about 14 hours from a car cigarette lighter port, and about 9 hours from a SolarSaga 100W solar panel.
Conclusion
The Jackery Explorer 500 Plus is a powerful and portable power station that can meet your energy needs in any situation. However, if you encounter any of the error codes mentioned above, don’t panic. Just follow the simple steps we’ve outlined in this post to identify and fix the problem.
If you have any questions or concerns about your Jackery Explorer 500 Plus, feel free to contact Jackery customer service at support@jackery.com or call +1 (888)502-2236. They will be happy to help you out.
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