If you own a Jackery Explorer 240 Plus portable power station, you may encounter some error codes on the LCD screen that indicate a problem with the device. These error codes can help you troubleshoot and fix the issue, or contact Jackery customer service for assistance. In this post, we will explain what each error code means and how to solve it.
E01 – AC Overload
This error code means that the AC output of the power station is overloaded. This could be due to connecting devices that exceed the rated power of 200W, or using devices that have a high surge power.
Solution: Turn off the power station and disconnect any devices from the AC outlet. Check the power rating of the devices and make sure they are within the limit of 200W. If the devices have a high surge power, such as refrigerators, air conditioners, or hair dryers, try to use them in low-power mode or avoid using them with the power station. Turn on the power station again and press the AC button to resume the AC output.
E02 – AC Short Circuit
This error code means that there is a short circuit in the AC output of the power station. This could be due to damaged or faulty devices, wires, or plugs.
Solution: Turn off the power station and disconnect any devices from the AC outlet. Check if there are any signs of damage, burning, or melting on the devices, wires, or plugs. If there are, replace them with new ones or contact Jackery customer service for assistance. If not, try to use different devices or plugs and see if the error code disappears. If the error code persists, contact Jackery customer service for assistance.
E03 – DC Overload
This error code means that the DC output of the power station is overloaded. This could be due to connecting devices that exceed the rated current of 10A, or using devices that have a high surge current.
Solution: Turn off the power station and disconnect any devices from the DC ports. Check the current rating of the devices and make sure they are within the limit of 10A. If the devices have a high surge current, such as pumps, fans, or motors, try to use them in low-current mode or avoid using them with the power station. Turn on the power station again and press the DC button to resume the DC output.
E04 – DC Short Circuit
This error code means that there is a short circuit in the DC output of the power station. This could be due to damaged or faulty devices, wires, or plugs.
Solution: Turn off the power station and disconnect any devices from the DC ports. Check if there are any signs of damage, burning, or melting on the devices, wires, or plugs. If there are, replace them with new ones or contact Jackery customer service for assistance. If not, try to use different devices or plugs and see if the error code disappears. If the error code persists, contact Jackery customer service for assistance.
E05 – Battery Overvoltage
This error code means that the battery voltage of the power station is too high. This could be due to overcharging, using incompatible chargers, or connecting too many solar panels.
Solution: Stop charging the power station immediately and disconnect any chargers or solar panels. Let the battery cool down and check the voltage level on the LCD screen. If the voltage is still above 14V, contact Jackery customer service for assistance.
E06 – Battery Undervoltage
This error code means that the battery voltage of the power station is too low. This could be due to overdischarging, using incompatible devices, or leaving the power station idle for too long.
Solution: Charge the power station as soon as possible using the provided AC charger or compatible solar panels. Do not use the power station when the battery level is below 10%. If the voltage is still below 10V after charging, contact Jackery customer service for assistance.
Thermostat Icon – Charge and Discharge High Temperature
This icon means that the temperature of the power station is too high for charging or discharging. This could be due to exposure to direct sunlight, high ambient temperature, poor ventilation, or excessive use.
Solution: Stop charging or discharging the power station immediately and move it to a cool and shaded place. Let it cool down until the icon disappears from the LCD screen. Avoid placing the power station near heat sources, flammable materials, or in enclosed spaces.
We hope this guide helps you understand and solve the error codes of your Jackery Explorer 240 Plus portable power station. If you have any questions or issues, please contact Jackery customer service at hello@jackery.com or 1-888-502-2236 (US) or hello.eu@jackery.com or +44 808 164 2377 (UK). They will be happy to assist you and provide you with a warranty service if needed. Thank you for choosing Jackery and enjoy your portable power life!
