If you own a Jackery Explorer 2000 Pro Plus portable power station, you may encounter some error codes on the LCD screen that indicate a problem with the device. These error codes can help you troubleshoot and fix the issue, or contact Jackery customer service for assistance. In this post, we will explain what each error code means and how to solve it.
F3 – Battery Failure
This error code means that the battery pack of the power station is damaged or defective. This could be due to improper use, storage, or transportation of the device.
Solution: Contact Jackery customer service for a replacement battery pack or a repair service. Do not attempt to open or repair the battery pack by yourself.
F4 – Battery Overvoltage
This error code means that the battery voltage of the power station is too high. This could be due to overcharging, using incompatible chargers, or connecting too many solar panels.
Solution: Stop charging the power station immediately and disconnect any chargers or solar panels. Let the battery cool down and check the voltage level on the LCD screen. If the voltage is still above 16.8V, contact Jackery customer service for assistance.
F5 – Battery Undervoltage
This error code means that the battery voltage of the power station is too low. This could be due to overdischarging, using incompatible devices, or leaving the power station idle for too long.
Solution: Charge the power station as soon as possible using the provided AC charger or compatible solar panels. Do not use the power station when the battery level is below 10%. If the voltage is still below 10V after charging, contact Jackery customer service for assistance.
F6 – Inverter Abnormal
This error code means that the inverter of the power station is malfunctioning or overheating. This could be due to overloading, short circuiting, or using incompatible devices.
Solution: Turn off the power station and disconnect any devices from the AC outlets. Check if there are any signs of damage, burning, or melting on the inverter or the devices. If there are, contact Jackery customer service for assistance. If not, let the inverter cool down and try to turn on the power station again. If the error code persists, contact Jackery customer service for assistance.
F7 – Power Supply Module Abnormal
This error code means that the power supply module of the power station is malfunctioning or overheating. This could be due to overloading, short circuiting, or using incompatible devices.
Solution: Turn off the power station and disconnect any devices from the DC ports. Check if there are any signs of damage, burning, or melting on the power supply module or the devices. If there are, contact Jackery customer service for assistance. If not, let the power supply module cool down and try to turn on the power station again. If the error code persists, contact Jackery customer service for assistance.
F8 – Battery Charge and Discharge Overcurrent/Short Circuit
This error code means that there is an overcurrent or a short circuit in the battery charge and discharge circuit of the power station. This could be due to using incompatible chargers, solar panels, or devices.
Solution: Turn off the power station and disconnect any chargers, solar panels, or devices from the device. Check if there are any signs of damage, burning, or melting on the connectors or wires. If there are, contact Jackery customer service for assistance. If not, try to charge or discharge the power station again with compatible chargers, solar panels, or devices. If the error code persists, contact Jackery customer service for assistance.
F9 – DC Output Overcurrent/Short Circuit
This error code means that there is an overcurrent or a short circuit in the DC output circuit of the power station. This could be due to using incompatible devices or connecting too many devices.
Solution: Turn off the power station and disconnect any devices from the DC ports. Check if there are any signs of damage, burning, or melting on the connectors or wires. If there are, contact Jackery customer service for assistance. If not, try to use the DC ports again with compatible devices or fewer devices. If the error code persists, contact Jackery customer service for assistance.
Thermostat Icon – Charge and Discharge High Temperature
This icon means that the temperature of the power station is too high for charging or discharging. This could be due to exposure to direct sunlight, high ambient temperature, poor ventilation, or excessive use.
Solution: Stop charging or discharging the power station immediately and move it to a cool and shaded place. Let it cool down until the icon disappears from the LCD screen. Avoid placing the power station near heat sources, flammable materials, or in enclosed spaces.
AC Expansion Indicator – Double the Power
This indicator means that you can double the power output of the power station by connecting another Jackery Explorer 2000 Pro Plus through the Jackery Connector (sold separately). This allows you to run more devices or larger devices with the combined power of two power stations.
Solution: Refer to the Jackery Connector manual for details on how to connect and use two power stations together.
We hope this guide helps you understand and solve the error codes of your Jackery Explorer 2000 Pro Plus portable power station. If you have any questions or issues, please contact Jackery customer service at hello@jackery.com or 1-888-502-2236 (US). They will be happy to assist you and provide you with a warranty service if needed. Thank you for choosing Jackery and enjoy your portable power life!
