The Jackery Explorer 2000 Plus is a high-performance portable power station that can charge up to 10 devices simultaneously. It has a 2000Wh capacity, a 2000W output, and a 4000W surge power. It can be recharged by a wall outlet, a car charger, or solar panels. It is ideal for camping, RVing, or home backup. It can also be expanded with add-on battery packs and parallel connection for more capacity and power. But what if you encounter an error code on your device? How do you troubleshoot and fix it? In this blog post, we will explain the meaning of the most common error codes and how to solve them.
E01: Overload Protection
This error code means that the power station is overloaded and cannot provide enough power for the connected devices. This may happen if you plug in too many devices or devices that exceed the rated power of 2000W or the surge power of 4000W. To fix this error, you need to:
- Turn off the power station and unplug all the devices.
- Reduce the number of devices or use lower-power devices.
- Turn on the power station and plug in the devices one by one, checking the output wattage on the display.
- If the error persists, contact Jackery customer service for assistance.
E02: Over Temperature Protection
This error code means that the power station is overheating and needs to cool down. This may happen if you use the power station in a hot environment, expose it to direct sunlight, or block the ventilation holes. To fix this error, you need to:
- Turn off the power station and unplug all the devices.
- Move the power station to a cooler and shaded place.
- Wait for at least 30 minutes until the temperature drops below 45°C/113°F.
- Turn on the power station and check if the error is gone.
- If the error persists, contact Jackery customer service for assistance.
E03: Short Circuit Protection
This error code means that there is a short circuit in the output ports or the connected devices. This may happen if you use damaged cables, plugs, or devices, or if there is water or metal in the ports. To fix this error, you need to:
- Turn off the power station and unplug all the devices.
- Check the cables, plugs, and devices for any damage, corrosion, or foreign objects.
- Replace any faulty or incompatible items with proper ones.
- Turn on the power station and plug in the devices one by one, checking if the error is gone.
- If the error persists, contact Jackery customer service for assistance.
E04: Battery Low Voltage Protection
This error code means that
the battery level of the power station is too low and needs to be recharged. This may happen if you use the power station for a long time without recharging it, or if you use it in a cold environment. To fix this error, you need to:
- Turn off the power station and unplug all the devices.
- Recharge the power station using a wall outlet, a car charger, or solar panels.
- Check the battery level on the display or the app and make sure it reaches at least 20% before using it again.
- If possible, avoid using the power station in temperatures below -20°C/-4°F.
E05: Battery Over Voltage Protection
This error code means that
the battery level of the power station is too high and needs to be discharged. This may happen if you overcharge the power station or if there is a problem with the battery management system (BMS). To fix this error, you need to:
- Turn off the power station and unplug all charging sources.
- Plug in some devices and use them until the battery level drops below 95%.
- Turn off the power station and check if the error is gone.
- If possible, avoid overcharging or leaving the power station plugged in when not in use.
E06: Battery Over Temperature Protection
This error code means that
the battery temperature of the power station is too high and needs to cool down. This may happen if you charge or discharge the power station at a high rate or in a hot environment. To fix this error, you need to:
- Turn off the power station and unplug all charging sources and devices.
- Move the power station to a cooler and shaded place.
- Wait for at least 30 minutes until the battery temperature drops below 45°C/113°F.
- Turn on the power station and check if the error is gone.
E07: Battery Low Temperature Protection
This error code means that
the battery temperature of the power station is too low and needs to warm up. This may happen if you use or store the power station in a cold environment. To fix this error, you need to:
- Turn off the power station and unplug all charging sources and devices.
- Move the power station to a warmer place.
- Wait for at least 30 minutes until the battery temperature rises above -20°C/-4°F.
- Turn on the power station and check if the error is gone.
We hope this blog post has helped you understand and solve the error codes of your Jackery Explorer 2000 Plus. If you have any questions or feedback, please feel free to leave a comment below or contact us directly. Thank you for choosing Jackery!
