We all love our Jackery power stations – they’re lifesavers when we’re off-grid. But like any piece of gear, sometimes issues pop up and repairs are needed. Don’t sweat it though, Jackery’s got your back!
In this post, we’ll explore everything you need to know about getting a Jackery power station or solar panel repaired. I’ll walk through troubleshooting tips, warranty coverage, repair request processes, and recommended service options.
By the end, you’ll know exactly what to do to get your Jackery back up and running ASAP. No more bumps in the road when problems arise! Gear hiccups are annoying but recoverable with the right repair plan. Let’s get your power station adventure-ready once again. The open road awaits – let’s do this!
The Jackery customer service team will diagnose the problem or issue and provide you with a solution or a repair authorization. Depending on the warranty status and the nature of the problem or issue, you may need to return your Jackery to a designated repair center or receive a replacement or a refund.
How to contact the Jackery customer service team?
The Jackery customer service team is available from Monday to Friday, 9:00 am to 5:00 pm (GMT+1) for UK customers and from Monday to Friday, 9:00 am to 5:00 pm (PST) for US customers. You can contact them via email, phone, or online form.
Here are the contact details of the Jackery customer service team:
- Email: hello@jackery.com
- Phone: +44 203 769 3660 (UK) or +1 888 502 2236 (US)
- Online form: https://uk.jackery.com/pages/contact-us (UK) or https://www.jackery.com/pages/contact-us (US)
When you contact the Jackery customer service team, you need to provide the following information:
- Order number: This is the number that you received when you placed your order on the Jackery website or Amazon store. You can find it in your confirmation email or invoice.
- Product model: This is the name of the Jackery product that you purchased, such as Explorer 1000, SolarSaga 100W, etc. You can find it on the label or manual of the product.
- Serial number: This is the unique code that identifies your specific Jackery product. You can find it on the label or manual of the product.
- Proof of purchase: This is the document that shows that you bought your Jackery product from an authorized seller. It can be a receipt, an invoice, a confirmation email, etc.
- Description of the problem or issue: This is a detailed explanation of what is wrong with your Jackery product, such as what happened, when it happened, how it happened, what symptoms it shows, what steps you have taken to troubleshoot it, etc.
The more information you provide to the Jackery customer service team, the faster and easier they can diagnose the problem or issue and provide you with a solution or a repair authorization.
How to get your Jackery repaired under warranty?
Jackery products come with a limited warranty that covers defects in materials and workmanship for a certain period of time from the date of purchase. The warranty period varies depending on the product model and where you bought it from.
Here are the warranty periods for different Jackery products:
- Explorer series: 24 months (UK) or 24 months (US)
- SolarSaga series: 24 months (UK) or 24 months (US)
- Accessories: 12 months (UK) or 12 months (US)
The warranty does not cover damages caused by misuse, abuse, negligence, accidents, modifications, alterations, repairs by unauthorized parties, normal wear and tear, environmental factors, improper installation or operation, power surges or fluctuations, or acts of God.
To get your Jackery repaired under warranty, you need to follow these steps:
- Contact the Jackery customer service team within the warranty period and provide them with the information mentioned above.
- The Jackery customer service team will diagnose the problem or issue and determine if it is covered by the warranty. If it is covered by the warranty, they will provide you with a repair authorization and instructions on how to return your Jackery to a designated repair center.
- Pack your Jackery securely in its original packaging or a similar one. Include all the accessories and documents that came with it. Write the repair authorization number clearly on the outside of the package.
- Ship your Jackery to the designated repair center using a traceable and insured shipping method. You are responsible for the shipping cost and risk of loss or damage during transit.
- The Jackery repair center will inspect and repair your Jackery according to the warranty terms and conditions. They will notify you when the repair is completed and ship your Jackery back to you. They will cover the shipping cost and risk of loss or damage during transit.
How to get your Jackery repaired out of warranty?
If your Jackery is out of warranty or the problem or issue is not covered by the warranty, you may still be able to get your Jackery repaired, but you will have to pay for the repair cost and the shipping cost.
To get your Jackery repaired out of warranty, you need to follow these steps:
- Contact the Jackery customer service team and provide them with the information mentioned above.
- The Jackery customer service team will diagnose the problem or issue and provide you with a repair quote and instructions on how to return your Jackery to a designated repair center.
- If you agree to the repair quote, pack your Jackery securely in its original packaging or a similar one. Include all the accessories and documents that came with it. Write the repair authorization number clearly on the outside of the package.
- Ship your Jackery to the designated repair center using a traceable and insured shipping method. You are responsible for the shipping cost and risk of loss or damage during transit.
- The Jackery repair center will inspect and repair your Jackery according to the repair quote. They will notify you when the repair is completed and ship your Jackery back to you. You are responsible for the shipping cost and risk of loss or damage during transit.
How to get a replacement or a refund for your Jackery?
If your Jackery is defective or damaged upon arrival, or if you are not satisfied with your Jackery for any reason, you may be able to get a replacement or a refund for your Jackery, depending on where you bought it from and when you bought it.
Here are the return policies for different Jackery sellers:
- Jackery website: You can return your Jackery within 30 days from the date of purchase for a full refund or exchange, as long as it is in its original condition and packaging. You need to contact the Jackery customer service team and provide them with your order number, product model, serial number, proof of purchase, and reason for return. They will provide you with a return authorization and instructions on how to return your Jackery. You are responsible for the shipping cost and risk of loss or damage during transit.
- Amazon store: You can return your Jackery within 30 days from the date of delivery for a full refund or exchange, as long as it is in its original condition and packaging. You need to contact Amazon customer service and follow their return process. They will provide you with a prepaid return label and instructions on how to return your Jackery. They will cover the shipping cost and risk of loss or damage during transit.
- Other sellers: You need to check the return policy of the seller that you bought your Jackery from and follow their return process. They may have different terms and conditions for returns, refunds, and exchanges.
Conclusion
Jackery is a reputable brand of portable power stations and solar panels that can provide reliable and eco-friendly power for your outdoor adventures, home backup, and emergency situations. However, if you encounter any problems or issues with your Jackery, you can contact the Jackery customer service team at hello@jackery.com or +44 203 769 3660 (UK) or +1 888 502 2236 (US) and get your Jackery repaired, replaced, or refunded.
We hope this post has helped you understand how to get your Jackery repaired. If you have any questions or comments, feel free to leave them below. And don’t forget to share this post with your friends and family who might benefit from it.
Thanks for reading and happy powering!
