The Jackery Explorer 1000 Pro is a portable power station that can charge and power most of your essential devices in your life. With a battery capacity of 1002Wh, the Explorer 1000 Pro can output up to 1000W of continuous power and 2000W of surge power. It also has a fast solar charging feature that can fully charge the power station in just 8 hours with 4 SolarSaga 200W solar panels. The Jackery Explorer 1000 Pro is ideal for outdoor usage, such as camping, working, or backup.
However, sometimes you may encounter some problems or issues with your Jackery Explorer 1000 Pro that need troubleshooting. In this guide, we will show you some common problems and how to fix them. We will also answer some frequently asked questions about the Jackery Explorer 1000 Pro.
Problem: The power station does not turn on or charge
Solution:
- Check if the power switch is turned on. If not, turn it on and try again.
- Check if the AC adapter is connected properly to the power station and the power source. If not, reconnect it and try again.
- Check if the solar panels are connected properly to the power station with the included cables and are facing the sun. If not, reconnect them and adjust their angle and try again.
- Check if the power station is damaged or overheated. If so, stop using it and contact Jackery customer service for assistance.
Problem: The power station does not output enough power or shuts down unexpectedly
Solution:
- Check if the device you are trying to power is compatible with the power station. The Jackery Explorer 1000 Pro can output up to 1000W of continuous power and 2000W of surge power. If your device exceeds these limits, the power station may not be able to power it or may shut down to protect itself.
- Check if the device you are trying to power is faulty or has a short circuit. If so, stop using it and replace it with a working device.
- Check if the power station is low on battery. If so, recharge it as soon as possible.
- Check if the power station is damaged or overheated. If so, stop using it and contact Jackery customer service for assistance.
Problem: The LED light does not work
Solution:
- Check if the LED light switch is turned on. If not, turn it on and try again.
- Check if the LED light is damaged or burned out. If so, contact Jackery customer service for assistance.
- Check if the power station has enough battery to power the LED light. If not, recharge it as soon as possible.
Problem: The solar panels do not charge the power station
Solution:
- Check if the solar panels are connected properly to the power station with the included cables and are facing the sun. If not, reconnect them and adjust their angle and try again.
- Check if the solar panels are free from dust, dirt, or shade. If not, clean them and try again.
- Check if the solar panels are damaged or defective. If so, contact Jackery customer service for assistance.
- Check if the weather conditions are suitable for solar charging. Solar charging may be affected by clouds, rain, snow, or low temperature.
Problem: The power station does not connect to the Jackery app
Solution:
- Check if your smartphone or tablet has Bluetooth enabled and is within 10 meters of the power station. If not, enable Bluetooth and move closer to the power station and try again.
- Check if your smartphone or tablet has the latest version of the Jackery app installed. If not, update the app and try again.
- Check if your smartphone or tablet is compatible with the Jackery app. The app supports iOS 9.0 or later and Android 5.0 or later. If your device does not meet these requirements, use another compatible device and try again.
- Check if the power station has Bluetooth enabled. If not, press and hold the Bluetooth button on the power station for 3 seconds until you hear a beep and see a blue light flashing. Then open the app and scan for devices and try again.
Problem: The AC outlets do not work
Solution:
- Check if the AC switch is turned on. If not, turn it on and try again.
- Check if there is any overload or short circuit on the AC outlets. If so, remove any plugged devices and reset the AC switch by turning it off and on again.
- Check if there is any fault code displayed on the LCD screen. If so, refer to the user manual for troubleshooting instructions or contact Jackery customer service for assistance.
Problem: The USB-C ports do not work
Solution:
- Check if the USB-C switch is turned on. If not, turn it on and try again.
- Check if the USB-C cable and the device are compatible with the power station. The Jackery Explorer 1000 Pro supports USB-C PD 3.0 protocol and can output up to 100W per port. If your cable or device does not support this protocol or requires more power, the USB-C ports may not work.
- Check if there is any damage or dirt on the USB-C ports or the cable. If so, clean them or replace them and try again.
FAQ
Q: How long does it take to fully charge the Jackery Explorer 1000 Pro?
A: It depends on how you charge it. With a wall outlet, it takes about 7 hours. With solar panels, it takes about 8 hours with 4 SolarSaga 200W panels.
Q: How many devices can I plug into the Jackery Explorer 1000 Pro?
A: You can plug up to 8 devices into the Jackery Explorer 1000 Pro at the same time. It has 3 AC outlets, 1 car port, 2 USB-A ports, 1 USB-C port, and 1 PD port.
Q: How do I expand the capacity of the Jackery Explorer 1000 Pro?
A: You cannot expand the capacity of the Jackery Explorer 1000 Pro with add-on battery packs like you can with other models. However, you can connect two Jackery Explorer 1000 Pro in parallel, giving you a total of up to 2004Wh.
We hope this guide has helped you troubleshoot some common problems with your Jackery Explorer 1000 Pro portable power station. If you have any other questions or issues, please contact Jackery customer service for further assistance.
The Jackery Explorer 1000 Pro is a powerful and portable solar generator that can meet your power needs in various scenarios. Whether you need it for camping, working, or backup, the Jackery Explorer 1000 Pro can deliver reliable and fast power for you. To learn more about the Jackery Explorer 1000 Pro, visit Jackery.com or Jackery.co.uk.
