If you have a Jackery solar panel, you know how amazing it is to harness the power of the sun and charge your devices and appliances. Whether you use it with a Jackery power station or directly with your gadgets, a Jackery solar panel can provide you with clean and green energy wherever you go. But what if your Jackery solar panel stops working? How do you troubleshoot and fix it? And what are the possible causes and solutions? In this article, we will show you how to fix your Jackery solar panel not working and get it back to normal.
A Jackery solar panel may stop working due to one or more of the following issues: low voltage/amperage, poor cable connections, hot spots (non-performing cells), micro-cracks, panel stains, and internal malfunction.
These issues mostly come from adverse weather conditions and poor maintenance.
To fix your Jackery solar panel not working, you need to check the connections, clean the surface, test the voltage and current, inspect the cells and wires, and contact Jackery customer service if needed.
How To Check The Connections
One of the most common reasons why your Jackery solar panel may not work is a poor or faulty connection. This can happen due to dirt, dust, corrosion, damage or incompatibility of the cables, connectors or ports. To check the connections, you need to do the following:
- Unplug and replug the cable from the solar panel to the power station or device. Make sure it is inserted firmly and securely.
- Use a soft cloth or brush to remove any dirt or dust from the connectors and ports. Avoid using water or harsh chemicals that may cause corrosion or damage.
- Use a multimeter to test the voltage and current of the cable. It should match the specifications of your solar panel and power station or device. If not, you may need to replace the cable with a compatible one.
- If you are using a third-party solar panel or cable, make sure it has the correct size and type of connector for your Jackery power station or device. You can find this information on the user manual or website of Jackery.
How To Clean The Surface
Another common reason why your Jackery solar panel may not work is a dirty or stained surface. This can happen due to dust, pollen, bird droppings, leaves, snow or other debris that may block or reduce the sunlight reaching the solar cells. To clean the surface, you need to do the following:
- Use a soft cloth or sponge with some mild soap and water to gently wipe the surface of the solar panel. Avoid rubbing too hard or using abrasive materials that may scratch or damage the surface.
- Rinse with clean water and let it air dry completely before using or storing.
- Do not use alcohol, ammonia, bleach or other solvents that may damage the surface or affect the performance of the solar panel.
- Clean your solar panel regularly and especially after exposure to harsh weather conditions.
How To Test The Voltage And Current
Another possible reason why your Jackery solar panel may not work is a low voltage or amperage output. This can happen due to poor sunlight conditions, high temperature, shading or partial blocking of the solar cells. To test the voltage and current, you need to do the following:
- Use a multimeter to measure the voltage and current of your solar panel under direct sunlight. It should match or be close to the specifications of your solar panel. You can find this information on the back of your solar panel or on the user manual or website of Jackery.
- If the voltage or current is too low, try adjusting the angle and position of your solar panel to maximize the sunlight exposure. Avoid placing your solar panel under trees, buildings, clouds or other objects that may cast shadows on it.
- If the voltage or current is still too low, check for any hot spots on your solar panel. These are areas where some cells are not performing well due to defects, damage or overheating. They may appear darker or discolored than the rest of the cells. If you find any hot spots, contact Jackery customer service for assistance.
How To Inspect The Cells And Wires
Another potential reason why your Jackery solar panel may not work is a micro-crack or internal malfunction of the cells or wires. This can happen due to impact, vibration, thermal cycles or manufacturing defects that may affect the electrical conductivity or integrity of the solar panel. To inspect the cells and wires, you need to do the following:
- Use a magnifying glass or a flashlight to examine the surface of your solar panel for any cracks, breaks, burns or loose wires. These may be hard to see with naked eyes but can cause significant loss of power output.
- If you find any cracks, breaks, burns or loose wires, do not attempt to fix them yourself. Contact Jackery customer service for assistance and follow their instructions.
- Do not expose your solar panel to extreme temperatures, humidity, rain, snow or hail that may cause further damage or deterioration of the cells or wires.
How To Contact Jackery Customer Service
If none of the above methods work or if you are unsure about what to do, you can always contact Jackery customer service for help. They are friendly, professional and knowledgeable and can provide you with the best solution for your problem. To contact Jackery customer service, you can do the following:
- Visit their website at https://www.jackery.com/ and click on the “Support” tab. You can find FAQs, user manuals, warranty information and contact details there.
- Email them at support@jackery.com and describe your problem in detail. Include your name, order number, product model, serial number and photos or videos of your solar panel if possible.
- Call them at 1-888-502-2236 from Monday to Friday, 9 am to 5 pm PST. Have your order number, product model and serial number ready when you call.
Conclusion
A Jackery solar panel not working can be frustrating and inconvenient, but it can also be fixed with some simple troubleshooting and maintenance steps. By checking the connections, cleaning the surface, testing the voltage and current, inspecting the cells and wires and contacting Jackery customer service if needed, you can fix your Jackery solar panel not working and get it back to normal. We hope this article helped you solve your problem and enjoy your Jackery solar panel again. If you have any questions or feedback, feel free to leave a comment below. Happy charging!
