The Ecoflow RIVER is a portable power station that can provide up to 500W of continuous power and 288Wh of battery capacity. It can charge from a wall outlet, a car outlet, or a solar panel, and power up to 11 devices at once. It also has a modular design that allows you to expand its capacity with an extra battery unit.
However, like any other device, the Ecoflow RIVER may encounter some problems from time to time. How do you troubleshoot them and get your power station back to normal?
In this guide, we will show you how to troubleshoot some of the most common issues with the Ecoflow RIVER, such as charging problems, output problems, battery problems, expansion problems, and more. We will also provide you with some tips and FAQs to help you use your RIVER more effectively.
Charging Problems
One of the main advantages of the Ecoflow RIVER is its fast charging speed. It can charge from 0% to 80% in just one hour, and from 0% to 100% in less than two hours. However, sometimes you may encounter some issues with charging your RIVER, such as:
- The RIVER does not charge from a wall outlet
- The RIVER does not charge from a car outlet
- The RIVER does not charge from a solar panel
- The RIVER does not charge to 100%
Here are some possible solutions for each of these problems:
The RIVER does not charge from a wall outlet
- Make sure the AC input cable is securely plugged into the RIVER and the wall outlet.
- Make sure the wall outlet is working by plugging in another device.
- Make sure the AC input switch on the RIVER is turned on.
- Check the LCD screen for any error messages or indicators.
- If none of these steps work, contact Ecoflow customer support.
The RIVER does not charge from a car outlet
- Make sure your vehicle’s engine is on when trying to charge the RIVER.
- Make sure the car outlet cable is securely plugged into the RIVER and the car outlet.
- Make sure the car outlet is working by plugging in another device.
- Check the LCD screen for any error messages or indicators.
- If none of these steps work, contact Ecoflow customer support.
The RIVER does not charge from a solar panel
- Make sure the solar panel cable is securely plugged into the RIVER and the solar panel.
- Make sure the solar panel is facing the sun and has no obstructions or shadows.
- Make sure the solar panel voltage is between 10V and 25V, and the current is less than 10A.
- Check the LCD screen for any error messages or indicators.
- If none of these steps work, contact Ecoflow customer support.
The RIVER does not charge to 100%
- You can calibrate the state of charge (SoC) by fully discharging and recharging the battery.
- For long-term storage, discharge the battery to 30% and charge it to 85% every three months.
- Avoid storing the RIVER above 45°C (113°F) or below −10°C (−14°F) for extended periods.
Output Problems
Another great feature of the Ecoflow RIVER is its high output power. It can power anything that’s up to 500W and that doesn’t peak above 1000W. However, sometimes you may encounter some issues with powering your devices and appliances, such as:
- The RIVER does not power anything
- The RIVER shuts down or beeps when powering something
- The RIVER shows an overload protection indicator
Here are some possible solutions for each of these problems:
The RIVER does not power anything
- If you’re trying to power something through DC or AC output, check that the ON/OFF buttons for DC and AC are on.
- If a device is drawing less than one watt from the RIVER, it won’t show up on the LCD screen even though power is going to it.
- Try plugging in another device to see if it works.
The RIVER shuts down or beeps when powering something
- Check if the device you’re trying to power is compatible with the RIVER. Some devices may have a high startup surge that exceeds the RIVER’s capacity.
- Check if there are any other devices connected to the RIVER that may be drawing too much power. Reduce the load by unplugging some devices or switching them off.
- Check if the ambient temperature is too high or too low. The optimal operating temperature for the RIVER is between 20°C (68°F) and 30°C (86°F).
The RIVER shows an overload protection indicator
- This means that one or more devices are trying to pull more than 500W (or 1000W during a surge) from the RIVER. This can damage both the device and the power station.
- Unplug all devices from the RIVER immediately and turn off both DC and AC switches.
- Wait for a few minutes until the indicator disappears and then turn on both switches again.
- Plug in your devices one by one and check the LCD screen for the power consumption. Do not exceed the RIVER’s capacity.
Battery Problems
The Ecoflow RIVER has a battery capacity of 288Wh and a lifespan of 800+ cycles. It can provide reliable and long-lasting power for your needs. However, sometimes you may encounter some issues with the battery, such as:
- The RIVER does not turn on
- The RIVER shows a low battery indicator
- The RIVER shows a battery error indicator
Here are some possible solutions for each of these problems:
The RIVER does not turn on
- Check if the battery is completely drained. If so, plug in the AC input cable and charge the RIVER for at least 10 minutes before turning it on.
- Check if the power button is working properly. Press and hold it for 3 seconds to turn on the RIVER.
- Check if there is any physical damage to the RIVER or the battery. If so, contact Ecoflow customer support.
The RIVER shows a low battery indicator
- This means that the battery level is below 10%. Plug in the AC input cable or a solar panel and charge the RIVER as soon as possible.
- Avoid using the RIVER when the battery level is too low, as this can shorten its lifespan and affect its performance.
- Check the LCD screen for the remaining battery time and plan your usage accordingly.
The RIVER shows a battery error indicator
- This means that there is a problem with the battery management system (BMS) or the battery cells. This can affect the safety and performance of the RIVER.
- Unplug all devices from the RIVER and turn it off immediately.
- Contact Ecoflow customer support for further assistance.
Expansion Problems
The Ecoflow RIVER has a modular design that allows you to expand its capacity with an extra battery unit. The extra battery unit adds another 288Wh of capacity, giving you a total of 576Wh. However, sometimes you may encounter some issues with connecting or using the extra battery unit, such as:
- The extra battery unit does not connect to the main unit
- The extra battery unit does not charge or discharge
- The extra battery unit shows an error indicator
Here are some possible solutions for each of these problems:
The extra battery unit does not connect to the main unit
- Make sure both units are turned off before connecting them.
- Make sure both units have at least 10% of battery left before connecting them.
- Make sure both units have compatible firmware versions before connecting them.
- Make sure both units are placed on a flat and stable surface before connecting them.
- Make sure both units are aligned properly before connecting them.
- Make sure both units are locked securely after connecting them.
The extra battery unit does not charge or discharge
- Make sure both units are connected properly and securely.
- Make sure both units have compatible firmware versions and update them if necessary.
- Make sure both units have sufficient power input or output according to their LCD screens.
- Restart both units and try again.
The extra battery unit shows an error indicator
- This means that there is a problem with the extra battery unit’s BMS or cells. This can affect the safety and performance of both units.
- Disconnect both units immediately and turn them off.
- Contact Ecoflow customer support for further assistance.
FAQs
Here are some frequently asked questions about the Ecoflow RIVER:
Q: How do I update the firmware of my RIVER?
A: You can update the firmware of your RIVER via OTA (over-the-air) or USB flash drive. To use OTA, you need to connect your RIVER to your smartphone via Wi-Fi and use the Ecoflow app to check for updates and download them. To use USB flash drive, you need to download the firmware file from Ecoflow’s website and copy it to a FAT32 formatted USB flash drive. Then plug it into your RIVER’s USB-A port and follow
