If you own or plan to buy an Ecoflow Delta Pro Solar Panel, you might be wondering what kind of warranty it comes with and what it covers. After all, you want to make sure your investment is protected and that you can get the best service and support possible. In this blog post, we’ll explain the Ecoflow Delta Pro warranty policy, what it covers, what it excludes and how to get warranty service.
The Ecoflow Delta Pro Solar Panel comes with a 5-year warranty for the Delta Pro unit and a 24-month warranty for the 400W Portable Solar Panel or the 220W Bifacial Portable Solar Panel. The warranty covers any defects or malfunctions that occur under normal use and conditions. The warranty does not cover any damages or issues caused by misuse, unauthorized modification, external causes, third-party parts or accessories, lost or stolen products or non-quality related issues.
What is the Ecoflow Delta Pro Solar Panel?
The Ecoflow Delta Pro Solar Panel is a portable home battery that can power almost anything, from AC units to kitchen appliances to power tools. It has a 3600W AC output, which can be boosted up to 4500W with X-Boost technology or up to 7200W by linking two units together with the Smart Home Panel or the Double Voltage Hub (both sold separately). It also has a 3.6kWh battery capacity, which can be increased up to 10.8kWh with the Smart Extra Battery or up to 25kWh with the Smart Home Panel.
The Ecoflow Delta Pro Solar Panel can charge from multiple sources, including solar energy, AC wall outlets, car outlets, EV stations and the Smart Generator. It has a wide voltage range from 11-150V, which makes it compatible with 90% of third-party solar panels with solar connectors. It also has a fast charging speed, thanks to the MultiCharge technology that allows it to combine different charging methods and achieve up to 6500W of input. It can charge from 0-100% in as fast as 1.7 hours with the Smart Home Panel or in as fast as 2.8-5.6 hours with solar panels.
The Ecoflow Delta Pro Solar Panel is also smart and easy to control, either on the unit itself, using the remote control accessory or via the Ecoflow app. On the app, you can access your power settings, such as charging and discharging levels, AC charge speeds, control the Smart Generator and more. You can also monitor your power consumption and generation, as well as get alerts and notifications about your device’s status.
How does the Ecoflow Delta Pro warranty work?
The Ecoflow Delta Pro warranty works as follows:
- The warranty period starts from the date of purchase by the original purchaser.
- The warranty covers any defects or malfunctions that occur under normal use and conditions.
- The warranty does not cover any damages or issues caused by misuse, unauthorized modification, external causes, third-party parts or accessories, lost or stolen products or non-quality related issues.
- The warranty service can only be obtained at a designated EcoFlow repair center in your region.
- The warranty service may include repair, replacement or refund at EcoFlow’s discretion.
- The warranty service may require proof of purchase, such as a receipt or invoice.
- The warranty service may require you to ship your product to the repair center at your own expense and risk.
- The warranty service may void any other warranties or guarantees that apply to your product.
How to get warranty service for your Ecoflow Delta Pro?
If you need warranty service for your Ecoflow Delta Pro Solar Panel, you can follow these steps:
- Contact EcoFlow customer support via email at support@ecoflow.com or via phone at +1 (800) 368-8604 (US) or +44 (0)20 3966 2488 (UK).
- Provide your product information, such as model number, serial number and purchase date.
- Describe your problem or issue in detail and provide any relevant photos or videos if possible.
- Follow the instructions given by the customer support representative to troubleshoot your problem or issue.
- If troubleshooting fails to resolve your problem or issue, you will be given a return authorization number (RMA) and instructions on how to ship your product to the repair center.
- Pack your product securely and include a copy of your proof of purchase and RMA number inside the package.
- Ship your product to the repair center at your own expense and risk. You can use any courier service of your choice, but we recommend using a trackable service with insurance.
- Wait for the repair center to receive and inspect your product. You will be notified of the status of your warranty service via email or phone.
- If your product is eligible for warranty service, it will be repaired, replaced or refunded at EcoFlow’s discretion. You will be notified of the outcome and the expected delivery date of your product.
- If your product is not eligible for warranty service, you will be notified of the reason and the cost of repair or replacement. You can choose to accept or decline the service. If you decline, your product will be shipped back to you at your own expense and risk.
Conclusion
The Ecoflow Delta Pro Solar Panel is a portable home battery that can give you reliable, versatile and eco-friendly power for your home, RV or EV. It comes with a 5-year warranty for the Delta Pro unit and a 24-month warranty for the 400W Portable Solar Panel or the 220W Bifacial Portable Solar Panel. The warranty covers any defects or malfunctions that occur under normal use and conditions. The warranty does not cover any damages or issues caused by misuse, unauthorized modification, external causes, third-party parts or accessories, lost or stolen products or non-quality related issues. To get warranty service, you need to contact EcoFlow customer support and follow their instructions. You may need to ship your product to the repair center at your own expense and risk. You may receive repair, replacement or refund at EcoFlow’s discretion. If you own or plan to buy an Ecoflow Delta Pro Solar Panel, make sure you understand the warranty policy and how to get warranty service. If you have any questions or concerns, feel free to contact EcoFlow customer support for assistance.
