If you are looking for a reliable and versatile power and lighting solution for your backyard, you might have considered the Biolite BaseCharge Backyard Bundle. This bundle includes the BaseCharge 600, a portable power station that can run multiple devices at once with AC, DC and wireless options, and the AlpenGlow 500, a rechargeable lantern that can create different lighting effects with its ChromaReal LED technology. The bundle also comes with the SiteLight Mini, a string of four lights that can be daisy-chained to create a cozy ambiance.

The Biolite BaseCharge Backyard Bundle is designed to be easy to use, safe and durable. However, like any other product, it may encounter some issues or problems that require troubleshooting. In this guide, we will cover some of the most common problems that users may face with the BaseCharge Backyard Bundle and how to solve them. We will also provide a comprehensive guide to the error codes that may appear on the BaseCharge 600’s display and what they mean.

BaseCharge 600 does not turn on or charge

If your BaseCharge 600 does not turn on or charge, there are a few possible causes and solutions:

• Cause: The battery is completely drained or has entered sleep mode.
• Solution: Plug the BaseCharge 600 into a wall outlet or a solar panel and press the power button for 3 seconds to wake it up. It may take a few minutes for the display to show any signs of life. If the display does not turn on after 10 minutes, contact Biolite customer support.
• Cause: The power adapter or cable is faulty or not compatible.
• Solution: Make sure you are using the original power adapter and cable that came with the BaseCharge 600. If you are using a third-party adapter or cable, make sure it meets the specifications of the BaseCharge 600: input voltage of 14-40V DC, input current of up to 10A, and input power of up to 400W. If you suspect that your adapter or cable is damaged or defective, try using a different one or contact Biolite customer support.
• Cause: The wall outlet or solar panel is not providing enough power or is not connected properly.
• Solution: Check that the wall outlet or solar panel is working and providing enough power for the BaseCharge 600. The wall outlet should have a voltage of 110-240V AC and a frequency of 50-60Hz. The solar panel should have an output voltage of 14-40V DC and an output power of up to 400W. Make sure the connections are secure and clean. If possible, try using a different wall outlet or solar panel.

BaseCharge 600 does not power or charge devices

If your BaseCharge 600 does not power or charge devices, there are a few possible causes and solutions:

• Cause: The device is not compatible with the BaseCharge 600’s output ports or power rating.
• Solution: Check that the device is compatible with the output ports and power rating of the BaseCharge 600. The output ports include two AC outlets (110V AC, 60Hz, pure sine wave, max 600W continuous, max 1000W surge), one car port (12V DC, max 10A), two barrel ports (12V DC, max 10A), one USB-C PD port (5-20V DC, max 60W), two USB-A ports (5V DC, max 2.4A each), one USB-C port (5V DC, max 3A), and one wireless charging pad (5W). The device should not exceed the maximum power rating of each port or the total power rating of the BaseCharge 600 (max 600W continuous, max 1000W surge). If you are unsure about the compatibility of your device, contact Biolite customer support.
• Cause: The device is faulty or has a low battery.
• Solution: Make sure your device is working properly and has enough battery to turn on. If possible, try using a different device or charging it with another power source.
• Cause: The output port is faulty or overloaded.
• Solution: Check that the output port is working properly and not overloaded. If you see an error code on the display (see below for error code guide), follow the instructions to clear it. If you suspect that the output port is damaged or defective, contact Biolite customer support.

AlpenGlow 500 does not turn on or charge

If your AlpenGlow 500 does not turn on or charge, there are a few possible causes and solutions:

• Cause: The battery is completely drained or has entered sleep mode.
• Solution: Plug the AlpenGlow 500 into a USB power source and press the power button for 3 seconds to wake it up. It may take a few minutes for the LED indicator to show any signs of life. If the LED indicator does not turn on after 10 minutes, contact Biolite customer support.
• Cause: The USB cable or power source is faulty or not compatible.
• Solution: Make sure you are using the original USB cable that came with the AlpenGlow 500. If you are using a third-party cable or power source, make sure it meets the specifications of the AlpenGlow 500: input voltage of 5V DC and input current of up to 2A. If you suspect that your cable or power source is damaged or defective, try using a different one or contact Biolite customer support.
• Cause: The USB port is dirty or damaged.
• Solution: Check that the USB port is clean and free of dust, dirt, or debris. If necessary, use a soft cloth or a cotton swab to gently clean it. If you suspect that the USB port is damaged or defective, contact Biolite customer support.

AlpenGlow 500 does not change modes or colors

If your AlpenGlow 500 does not change modes or colors, there are a few possible causes and solutions:

• Cause: The mode button is not working properly.
• Solution: Check that the mode button is not stuck or jammed. If necessary, use a soft cloth or a cotton swab to gently clean it. If you suspect that the mode button is damaged or defective, contact Biolite customer support.
• Cause: The mode button is not pressed correctly.
• Solution: Make sure you are pressing the mode button correctly to change modes or colors. To change modes, press the mode button once. To change colors, press and hold the mode button until the color changes. To cycle through colors, press and hold the mode button and release when you see the desired color. To lock the color, press the mode button once when you see the desired color.
• Cause: The battery is low or empty.
• Solution: Check that the battery has enough charge to operate the AlpenGlow 500. The LED indicator will show the battery level: green for full, yellow for medium, red for low, and flashing red for empty. If the battery is low or empty, plug the AlpenGlow 500 into a USB power source and charge it until the LED indicator turns green.

SiteLight Mini does not turn on or dim

If your SiteLight Mini does not turn on or dim, there are a few possible causes and solutions:

• Cause: The SiteLight Mini is not connected properly to the BaseCharge 600 or the AlpenGlow 500.
• Solution: Check that the SiteLight Mini is securely connected to either one of the barrel ports on the BaseCharge 600 or to the SiteLight port on the AlpenGlow 500. Make sure there are no loose or broken wires or connectors. If possible, try using a different port or cable.
• Cause: The SiteLight Mini is faulty or damaged.
• Solution: Make sure there are no visible signs of damage on the SiteLight Mini, such as cracks, burns, or tears. If you suspect that the SiteLight Mini is faulty or damaged, contact Biolite customer support.
• Cause: The dimmer switch is not working properly.
• Solution: Check that the dimmer switch is not stuck or jammed. If necessary, use a soft cloth or a cotton swab to gently clean it. If you suspect that the dimmer switch is damaged or defective, contact Biolite customer support.

Error Code Guide for BaseCharge 600

The BaseCharge 600 has a smart display that shows error codes when something goes wrong with its operation. Here is a comprehensive guide to what each error code means and how to clear it.

Error Code E01: Over Temperature

This error code means that the BaseCharge 600 has exceeded its safe operating temperature range of -10°C to 40°C (14°F to 104°F). This may happen if the BaseCharge 600 is exposed to direct sunlight, placed near a heat source, or used in a poorly ventilated area.

To clear this error code:

• Turn off all devices connected to the BaseCharge 600 and unplug them from their output ports.
• Turn off the BaseCharge 600 by pressing and holding the power button for 3 seconds.
• Move the BaseCharge 600 to a cooler and well-ventilated area away from direct sunlight and heat sources.
• Wait for at least 30 minutes for the BaseCharge 600 to cool down before turning it