Anker SOLIX F2000 Troubleshooting Guide With Error Codes

If you are looking for a reliable and powerful portable power station, you might have come across the Anker SOLIX F2000 (PowerHouse 767). This device is equipped with a massive 2048Wh capacity and a huge 2300W AC output, making it easy to power almost any appliance—from off-grid life essentials such as microwaves and refrigerators to pro tools like power drills and high output lights. It also has a long-lasting LiFePO4 battery, a smart temperature control system, and a durable drop-proof design. Plus, you can recharge it quickly and sustainably with solar panels.

But what if you encounter some problems with your Anker SOLIX F2000? How do you troubleshoot them and get your device back to normal? In this guide, we will show you some common issues that users may face with their Anker SOLIX F2000 and how to solve them. We will also provide a comprehensive guide to error codes that may appear on the device’s screen and what they mean.

The device does not turn on or charge

If your Anker SOLIX F2000 does not turn on or charge, there are several possible causes and solutions:

• The battery level is too low. Plug the device into an AC outlet or a solar panel and let it charge for at least 30 minutes before turning it on. You can check the battery level by pressing the power button briefly. The LED indicators will show the remaining battery percentage.
• The AC adapter or the solar panel is faulty or incompatible. Make sure you are using the original AC adapter or the Anker 531 solar panel that came with your device. If you are using a different solar panel, make sure it has an MC4 connector and meets the following specifications: 12-65V DC, 10A max, 1000W max. If you suspect that your AC adapter or solar panel is damaged, contact Anker customer service for a replacement.
• The AC outlet or the solar panel is not providing enough power. Check if the AC outlet or the solar panel is working properly and providing enough voltage and current for your device. You can use a multimeter to measure the output of the AC outlet or the solar panel. If the output is lower than the required specifications, try a different AC outlet or a different location for your solar panel.
• The device is in protection mode due to overvoltage, overcurrent, overtemperature, or short circuit. If this happens, the device will automatically shut down and display an error code on the screen. Refer to the error code guide below for more information.

The device does not power your appliances or shuts down unexpectedly

If your Anker SOLIX F2000 does not power your appliances or shuts down unexpectedly, there are several possible causes and solutions:

• The appliance’s power consumption exceeds the device’s rated output. The Anker SOLIX F2000 can provide up to 2300W of continuous AC output and up to 3600W of surge power for up to 3 seconds. If your appliance’s power consumption exceeds these limits, the device will shut down and display an error code on the screen. Refer to the error code guide below for more information. To avoid this problem, check the power rating of your appliance before plugging it into the device. You can also use a wattmeter to measure the actual power consumption of your appliance.
• The appliance’s startup surge power exceeds the device’s rated output. Some appliances, such as refrigerators, air conditioners, compressors, and motors, have a high startup surge power that may exceed the device’s rated output. This may cause the device to shut down and display an error code on the screen. Refer to the error code guide below for more information. To avoid this problem, try to limit the number of appliances that have a high startup surge power connected to the device at the same time. You can also use a soft start module to reduce the startup surge power of your appliance.
• The battery level is too low. The Anker SOLIX F2000 will automatically shut down when the battery level reaches 10% to protect the battery from over-discharge. You can check the battery level by pressing the power button briefly. The LED indicators will show the remaining battery percentage. To avoid this problem, recharge your device regularly and do not let it drain completely.
• The device is in protection mode due to overvoltage, overcurrent, overtemperature, or short circuit. If this happens, the device will automatically shut down and display an error code on the screen. Refer to the error code guide below for more information.

The device makes a loud noise or emits a burning smell

If your Anker SOLIX F2000 makes a loud noise or emits a burning smell, there are several possible causes and solutions:

• The device is overheating. The Anker SOLIX F2000 has a smart temperature control system that monitors the internal temperature and adjusts the fan speed accordingly. However, if the device is exposed to direct sunlight, high ambient temperature, poor ventilation, or high power consumption, it may overheat and make a loud noise or emit a burning smell. If this happens, the device will automatically shut down and display an error code on the screen. Refer to the error code guide below for more information. To avoid this problem, keep the device away from direct sunlight, high ambient temperature, and sources of heat. Place the device in a well-ventilated area and do not cover the vents. Reduce the power consumption of your appliances and do not overload the device.
• The device is damaged or defective. If the device makes a loud noise or emits a burning smell even when it is not overheating or overloaded, it may be damaged or defective. This may be caused by improper use, transportation, storage, or maintenance of the device. If this happens, stop using the device immediately and contact Anker customer service for assistance.

The device does not connect to the Anker app

If your Anker SOLIX F2000 does not connect to the Anker app, there are several possible causes and solutions:

• The Bluetooth function of your smartphone or tablet is turned off. Make sure you have turned on the Bluetooth function of your smartphone or tablet and that it is within 10 meters of the device.
• The Bluetooth function of the device is turned off. Make sure you have turned on the Bluetooth function of the device by pressing and holding the Bluetooth button for 3 seconds until the LED indicator turns blue.
• The device is already connected to another smartphone or tablet. The device can only connect to one smartphone or tablet at a time. If you want to connect to another smartphone or tablet, you need to disconnect the current one first. You can do this by turning off the Bluetooth function of the current smartphone or tablet or by pressing and holding the Bluetooth button on the device for 3 seconds until the LED indicator turns off.
• The Anker app is not compatible with your smartphone or tablet. Make sure you have downloaded and installed the latest version of the Anker app from Google Play or App Store. The Anker app is compatible with Android 5.0 or above and iOS 10.0 or above.

The expansion battery does not work with the device

If you have purchased an expansion battery for your Anker SOLIX F2000 and it does not work with the device, there are several possible causes and solutions:

• The expansion battery is not connected properly. Make sure you have connected the expansion battery to the device using the original cable that came with it. Align the connectors and insert them firmly until they click into place. Do not force them or twist them as this may damage them.
• The expansion battery is not turned on. Make sure you have turned on the expansion battery by pressing and holding the power button for 3 seconds until the LED indicators light up.
• The expansion battery is not compatible with the device. Make sure you have purchased an expansion battery that is compatible with your device model. The Anker SOLIX F2000 (PowerHouse 767) can only work with an Anker 760 expansion battery.

Error Code Guide

If your Anker SOLIX F2000 encounters a problem, it may display an error code on its screen. Here is a list of error codes and what they mean:

• E01: Overvoltage protection. This means that the input voltage from the AC outlet or solar panel exceeds 65V DC or 300V AC, which may damage the device. To solve this problem, check if the AC outlet or solar panel is working properly and providing enough voltage for your device. You can use a multimeter to measure the output of the AC outlet or solar panel. If the output is higher than 65V DC or 300V AC, try a different AC outlet or a different location for your solar panel.
• E02: Overcurrent protection. This means that the input current from the AC outlet or solar panel exceeds 10A DC or 15A AC, which may damage the device. To solve this problem, check if the AC outlet or solar panel is working properly and providing enough current for your device. You can use a multimeter to measure the output of the AC outlet or solar panel. If the output is higher than 10A DC or 15A AC, try a different AC outlet or a different location for your solar panel.