If you are looking for a long-lasting, powerful and versatile portable power station, you might have considered the Anker PowerHouse 555. This device has a 1024Wh capacity and 1000W output, which can power up to 10 devices and appliances at once. It also has a 10-year lifespan, thanks to its LiFePO4 battery, durable components and smart temperature control system. Plus, it comes with a 5-year full-device warranty for your peace of mind.
But what if you encounter some problems or issues with your Anker PowerHouse 555? How do you troubleshoot them and get your power station back to normal? In this guide, we will show you some common problems and solutions for the Anker PowerHouse 555, as well as a comprehensive guide to error codes. Let’s get started!
The device won’t turn on or charge
Solution: Check the following steps:
- Make sure the power switch is in the ON position.
- Make sure the AC adapter or solar panel is connected properly to the device and the power source.
- Make sure the power source is working and providing enough voltage and current.
- Try using a different power source or cable if possible.
- If the device still won’t turn on or charge, contact Anker customer service for assistance.
The device shuts down unexpectedly or shows low battery
Solution: Check the following steps:
- Make sure the device is not overloaded or overheated. The maximum output power is 1000W and the operating temperature range is -10°C to 40°C.
- Make sure the device is not in power-saving mode. To exit power-saving mode, press and hold the power button for 3 seconds.
- Check the battery level on the display. If it is below 20%, recharge the device as soon as possible.
- If the device shuts down unexpectedly or shows low battery even when fully charged, contact Anker customer service for assistance.
The device makes abnormal noises or smells
Solution: Check the following steps:
- Make sure the device is not damaged or wet. Do not use the device if it is cracked, dented, leaking or submerged in water.
- Make sure the device is not exposed to direct sunlight, fire, flammable materials or corrosive substances.
- Make sure the device is well ventilated and not covered by anything that could block the air flow.
- If the device makes abnormal noises or smells even when used normally, contact Anker customer service for assistance.
The device does not output enough power or charge devices properly
Solution: Check the following steps:
- Make sure the devices or appliances connected to the device are compatible and within the output range of the device. The maximum output power is 1000W and the maximum output voltage is 230V AC / 12V DC / 5V USB / 20V USB-C.
- Make sure the cables and connectors are in good condition and fit securely into the ports.
- Try using different ports or cables if possible.
- If the device does not output enough power or charge devices properly even when used correctly, contact Anker customer service for assistance.
The display shows an error code
Solution: Refer to the following table for error codes and their meanings:
| Error Code | Meaning | Solution |
|---|---|---|
| E01 | Overload | Reduce the load or unplug some devices |
| E02 | Overheat | Let the device cool down or move it to a cooler place |
| E03 | Short circuit | Check for any damage or loose connections |
| E04 | Low battery | Recharge the device as soon as possible |
| E05 | High input voltage | Disconnect from the power source and use a compatible one |
| E06 | Low input voltage | Disconnect from the power source and use a compatible one |
| E07 | High input current | Disconnect from the power source and use a compatible one |
| E08 | Low input current | Disconnect from the power source and use a compatible one |
| E09 | Battery fault | Contact Anker customer service for assistance |
We hope this troubleshooting guide helps you solve any problems you might have with your Anker PowerHouse 555. If you need more help or have any questions, please visit https://www.anker.com/uk/support/ or call +44 (0)1604 936200. Thank you for choosing Anker!
