If you are looking for a portable power station that can handle various appliances, including hot plates, electric heaters, air conditioners and more, you might want to consider the Jackery Explorer 2000 Pro. This power station has a gigantic capacity of 2160Wh, an output power of 2200W, and a surge peak power of 4400W. It can be recharged quickly with solar panels, AC wall outlet, or car port. It also has a smart screen that displays various working states and a foldable handle design for easy portability.
However, like any other device, the Jackery Explorer 2000 Pro may encounter some problems or issues that need troubleshooting. In this guide, we will provide some common problems and their solutions to help you get the most out of your power station.
Problem: The power station does not turn on or charge
Solution: There are several possible causes for this problem. Here are some steps you can take to troubleshoot:
- Check if the battery level is too low. If the battery level is below 10%, the power station may not turn on or charge. You need to recharge the battery as soon as possible.
- Check if the AC adapter or car charger is working properly. You can try using another AC adapter or car charger to see if the problem persists. If the AC adapter or car charger is faulty, you need to replace it with a new one.
- Check if the solar panels are connected correctly and receiving enough sunlight. You can refer to the user manual for the correct way to connect the solar panels. You also need to make sure that the solar panels are facing the sun and not blocked by any shade or dirt.
- Check if the power button is pressed firmly and held for at least 3 seconds. Sometimes, the power button may not be pressed fully or long enough to turn on or charge the power station. You need to press and hold the power button until you hear a beep sound and see the LCD screen light up.
Problem: The power station shuts off unexpectedly or does not provide enough power
Solution: There are several possible causes for this problem. Here are some steps you can take to troubleshoot:
- Check if the output power or surge power of your appliances exceeds the rated power or surge power of the power station. The Jackery Explorer 2000 Pro has a rated power of 2200W and a surge peak power of 4400W. If your appliances draw more power than that, the power station may shut off automatically to protect itself from overload. You need to reduce the load or use appliances with lower power consumption.
- Check if the temperature of the power station is too high or too low. The Jackery Explorer 2000 Pro has a working temperature range of -10°C to 40°C (14°F to 104°F). If the temperature is outside this range, the power station may shut off automatically to prevent damage from overheating or freezing. You need to move the power station to a place with suitable temperature and ventilation.
- Check if the battery level is too low. If the battery level is below 10%, the power station may shut off automatically to save some power for emergency use. You need to recharge the battery as soon as possible.
Problem: The solar panels do not charge the power station efficiently
Solution: There are several possible causes for this problem. Here are some steps you can take to troubleshoot:
- Check if the solar panels are connected correctly and receiving enough sunlight. You can refer to the user manual for the correct way to connect the solar panels. You also need to make sure that the solar panels are facing the sun and not blocked by any shade or dirt.
- Check if the solar input voltage is within the acceptable range. The Jackery Explorer 2000 Pro has a solar input voltage range of 12V-30V (OCV). If the solar input voltage is too high or too low, it may damage the power station or reduce its charging efficiency. You need to use compatible solar panels with suitable voltage output.
- Check if there is any damage or defect on the solar panels or cables. You can inspect the solar panels and cables for any cracks, cuts, burns, corrosion, or loose connections. If there is any damage or defect, you need to replace them with new ones.
FAQs
Q: How long does it take to fully charge the Jackery Explorer 2000 Pro?
A: It depends on how you charge it and what kind of conditions you have. According to Jackery’s official website, it takes about 2 hours to fully charge it with an AC wall outlet, about 2.5 hours with 6 SolarSaga 200W solar panels in full sun, and about 24 hours with a car port.
Q: How many devices can I power with the Jackery Explorer 2000 Pro?
A: It depends on the power consumption of your devices and the battery level of the power station. The Jackery Explorer 2000 Pro has a battery capacity of 2160Wh and an output power of 2200W. You can use the running time simulator on Jackery’s website to estimate how long you can power your devices with the power station.
Q: How can I extend the battery life of the Jackery Explorer 2000 Pro?
A: There are some tips you can follow to extend the battery life of the power station:
- Recharge the battery before it drops below 10% to avoid deep discharge.
- Store the power station in a cool and dry place with a temperature between 0°C and 25°C (32°F and 77°F).
- Avoid overloading or short-circuiting the power station.
- Use the power station at least once every three months to keep it active.
We hope this troubleshooting guide has helped you solve some of the common problems you may encounter with your Jackery Explorer 2000 Pro. If you have any other questions or issues, please contact Jackery’s customer service for further assistance. Thank you for choosing Jackery as your portable power solution!
