The Biolite BaseCharge 600 is a portable power station that can provide up to 622 Wh of rechargeable energy for your devices and appliances. Whether you use it for camping, overlanding, professional work or home backup, the BaseCharge 600 can keep you powered and connected with its multiple ports, wireless charging and easy-read smart dashboard. However, like any electronic device, it may encounter some issues or errors that need troubleshooting. In this guide, we will cover some common problems and solutions for the BaseCharge 600, as well as a comprehensive list of error codes and their meanings.
Problem: The BaseCharge 600 does not turn on or charge
Solution: Check the following possible causes and solutions:
- The battery may be too low to power on. Plug the BaseCharge 600 into a wall outlet or a compatible solar panel and let it charge for at least 15 minutes before turning it on.
- The power button may be faulty or stuck. Press and hold the power button for 10 seconds to reset the device. If the power button is still not working, contact Biolite customer support for assistance.
- The AC adapter or solar panel may be damaged or incompatible. Make sure you are using the original AC adapter or a Biolite SolarPanel 100 to charge the BaseCharge 600. Check the cables and connectors for any signs of wear or damage. If you suspect a faulty AC adapter or solar panel, contact Biolite customer support for a replacement.
Problem: The BaseCharge 600 does not power my device or appliance
Solution: Check the following possible causes and solutions:
- The device or appliance may be incompatible or exceed the power output of the BaseCharge 600. The BaseCharge 600 can provide up to 600W of continuous AC power and up to 1000W of surge power. Check the power rating of your device or appliance and make sure it does not exceed these limits. If you are unsure, contact Biolite customer support for compatibility advice.
- The device or appliance may have a different voltage or frequency than the BaseCharge 600. The BaseCharge 600 can output 110V/60Hz AC power in North America and 230V/50Hz AC power in Europe and other regions. Check the voltage and frequency of your device or appliance and make sure they match the output of the BaseCharge 600. If they do not match, you may need a voltage converter or a different model of the BaseCharge 600.
- The port or cable may be faulty or loose. Make sure you are using the correct port and cable for your device or appliance. Check the port and cable for any signs of wear or damage. If you suspect a faulty port or cable, contact Biolite customer support for a replacement.
Problem: The wireless charging pad does not charge my phone
Solution: Check the following possible causes and solutions:
- The phone may not support wireless charging or have a metal case. Make sure your phone is compatible with Qi wireless charging and does not have a metal case that may interfere with the charging signal. If you are unsure, contact your phone manufacturer for compatibility information.
- The phone may not be aligned properly on the wireless charging pad. Make sure your phone is centered on the wireless charging pad and does not move during charging. You should see a blue light on the pad indicating that wireless charging is active.
- The wireless charging pad may be dirty or obstructed. Make sure there is no dust, dirt, debris or metal objects on the wireless charging pad that may affect the charging signal. Clean the pad with a soft cloth if necessary.
Problem: The BaseCharge 600 makes a loud fan noise
Solution: Check the following possible causes and solutions:
- The fan noise is normal and necessary to cool down the device. The BaseCharge 600 has an internal fan that turns on automatically when the device is in use or charging. The fan noise may vary depending on the load and temperature of the device. This is normal and does not indicate a problem with the device.
- The fan noise is excessive and indicates overheating. If the fan noise is unusually loud or persistent, it may indicate that the device is overheating due to high ambient temperature, direct sunlight exposure, poor ventilation or excessive load. This may trigger an error code (see below) and shut down the device to prevent damage. To avoid overheating, make sure to place the device in a cool, shaded and well-ventilated area and reduce the load if necessary.
Problem: The BaseCharge 600 displays an error code
Solution: Check the following list of error codes and their meanings:
- E01: Overvoltage protection – The input voltage is too high for the device to handle safely. Unplug the device from the power source and contact Biolite customer support for assistance.
- E02: Undervoltage protection – The input voltage is too low for the device to charge properly. Check the power source and make sure it is providing enough voltage for the device. If using a solar panel, make sure it is facing the sun and not shaded or dirty.
- E03: Overcurrent protection – The input current is too high for the device to handle safely. Unplug the device from the power source and contact Biolite customer support for assistance.
- E04: Overload protection – The output load is too high for the device to provide safely. Reduce the load by unplugging some devices or appliances from the device. If the error persists, contact Biolite customer support for assistance.
- E05: Overtemperature protection – The device is overheating due to high ambient temperature, direct sunlight exposure, poor ventilation or excessive load. Place the device in a cool, shaded and well-ventilated area and reduce the load if necessary. Wait for the device to cool down before turning it on again.
- E06: Short circuit protection – The device has detected a short circuit in the output circuit. Unplug all devices or appliances from the device and check the cables and connectors for any signs of wear or damage. If the error persists, contact Biolite customer support for assistance.
- E07: Battery fault – The battery is damaged or malfunctioning. Contact Biolite customer support for a replacement.
We hope this troubleshooting guide has helped you solve any issues or errors you may encounter with your Biolite BaseCharge 600. If you need further assistance, please visit https://uk.bioliteenergy.com/pages/support or call +44 20 3936 9561 to speak with a Biolite customer service representative. Thank you for choosing Biolite and enjoy your portable power station!
