If you are looking for a reliable and portable power station that can power your heavy-duty devices up to 3000W, you might want to check out the Jackery Explorer 2000 Plus. This is a solar generator that has a large capacity of 2 kWh and can be expanded up to 12 kWh with add-on battery packs. It also has a fast solar charging feature that can fully charge the power station in just 2 hours with 6 SolarSaga 200W solar panels. The Jackery Explorer 2000 Plus is ideal for off-grid living, outdoor camping, professional work and home backup.
However, like any other electronic device, the Jackery Explorer 2000 Plus may encounter some problems or issues that need troubleshooting. In this guide, we will show you some common problems and how to fix them. We will also answer some frequently asked questions about the Jackery Explorer 2000 Plus.
Problem: The power station does not turn on or charge
Solution:
- Check if the power switch is turned on. If not, turn it on and try again.
- Check if the AC adapter or the car charger is connected properly to the power station and the power source. If not, reconnect them and try again.
- Check if the solar panels are connected properly to the power station and are facing the sun. If not, reconnect them and adjust their angle and try again.
- Check if the power station or the battery pack is damaged or overheated. If so, stop using it and contact Jackery customer service for assistance.
Problem: The power station does not output enough power or shuts down unexpectedly
Solution:
- Check if the device you are trying to power is compatible with the power station. The Jackery Explorer 2000 Plus can output up to 3000W of continuous power and 6000W of surge power. If your device exceeds these limits, the power station may not be able to power it or may shut down to protect itself.
- Check if the device you are trying to power is faulty or has a short circuit. If so, stop using it and replace it with a working device.
- Check if the power station or the battery pack is low on battery. If so, recharge it as soon as possible.
- Check if the power station or the battery pack is damaged or overheated. If so, stop using it and contact Jackery customer service for assistance.
Problem: The power station does not connect to the Jackery app
Solution:
- Check if your smartphone or tablet has Bluetooth enabled and is within 10 meters of the power station. If not, enable Bluetooth and move closer to the power station and try again.
- Check if your smartphone or tablet has the latest version of the Jackery app installed. If not, update the app and try again.
- Check if your smartphone or tablet is compatible with the Jackery app. The app supports iOS 9.0 or later and Android 5.0 or later. If your device does not meet these requirements, use another compatible device and try again.
- Check if the power station has Bluetooth enabled. If not, press and hold the Bluetooth button on the power station for 3 seconds until you hear a beep and see a blue light flashing. Then open the app and scan for devices and try again.
FAQ
Q: How long does it take to fully charge the Jackery Explorer 2000 Plus?
A: It depends on how you charge it. With a wall outlet, it takes about 1.7 hours. With a car charger, it takes about 25 hours. With solar panels, it takes about 2 hours with 6 SolarSaga 200W panels.
Q: How many devices can I plug into the Jackery Explorer 2000 Plus?
A: You can plug up to 9 devices into the Jackery Explorer 2000 Plus at the same time. It has 2 AC outlets, 1 car port, 2 USB-A ports, 1 USB-C port, 1 PD port and 2 DC ports.
Q: How do I expand the capacity of the Jackery Explorer 2000 Plus?
A: You can expand the capacity of the Jackery Explorer 2000 Plus by adding up to 5 add-on battery packs at a time. Each battery pack adds another 2 kWh of capacity, giving you a total of up to 12 kWh. You can also connect two Jackery Explorer 2000 Plus in parallel, giving you a total of up to 24 kWh.
We hope this guide has helped you troubleshoot some common problems with your Jackery Explorer 2000 Plus portable power station. If you have any other questions or issues, please contact Jackery customer service for further assistance.
The Jackery Explorer 2000 Plus is a powerful and versatile solar generator that can meet your power needs in various scenarios. Whether you need it for camping, working, or backup, the Jackery Explorer 2000 Plus can deliver reliable and portable power for you. To learn more about the Jackery Explorer 2000 Plus, visit Jackery.com or Jackery.co.uk.
