If you own a Jackery Explorer 1000 power station, you might have heard about the recall program that Jackery launched in June 2020. The recall program was initiated to address some issues that affected some of the first batch of Explorer 1000 units that were shipped out in April and May 2020. The issues included:
- A lag time in the display when reading watts
- A false charging and false readings on the display when not used for several weeks
- A potential risk of overheating when charging with solar panels
In this post, we’ll explain what the Jackery 1000 recall program is, how it works, what benefits it offers, and how to check if you are affected.
The Jackery 1000 recall program is a voluntary initiative by Jackery to replace the first batch of Explorer 1000 units that had some defects and glitches with new and improved units. The recall program is free of charge and covers shipping and handling costs. You can check if you are affected by entering your serial number on the Jackery website.
What is the Jackery 1000 recall program?
The Jackery 1000 recall program is a voluntary initiative by Jackery to replace the first batch of Explorer 1000 units that had some defects and glitches with new and improved units. The recall program was launched in June 2020, after Jackery received some feedback from customers and reviewers about some issues with their Explorer 1000 units.
The issues that affected some of the first batch of Explorer 1000 units were:
- A lag time in the display when reading watts. Some customers reported that the display on their Explorer 1000 units did not show the accurate wattage of their devices or solar panels in real time, but had a delay of several seconds or minutes.
- A false charging and false readings on the display when not used for several weeks. Some customers reported that their Explorer 1000 units showed a false charging status or a false battery level when they turned them on after not using them for several weeks. This could cause confusion or inconvenience for customers who relied on their power stations for emergencies or backup power.
- A potential risk of overheating when charging with solar panels. Some customers reported that their Explorer 1000 units got very hot when they charged them with solar panels, especially in high temperatures or direct sunlight. This could pose a safety hazard or damage the power station or the solar panels.
Jackery took these issues seriously and decided to recall the first batch of Explorer 1000 units and replace them with new and improved units that had fixed these issues. The recall program is free of charge and covers shipping and handling costs. Jackery also apologized for any inconvenience or disappointment caused by these issues and thanked their customers for their support and understanding.
How does the Jackery 1000 recall program work?
The Jackery 1000 recall program works by allowing customers who own an Explorer 1000 unit from the first batch to request a replacement unit from Jackery. The process is simple and straightforward:
- Check if you are affected by entering your serial number on the Jackery website at https://www.jackery.com/pages/recall-program. Your serial number is located on the back of your Explorer 1000 unit, under the barcode. It starts with “JACKERY” followed by a series of numbers and letters.
- If you are affected, fill out the online form with your name, email address, phone number, shipping address, and proof of purchase (such as a receipt or an order confirmation email). You will also need to upload a photo of your serial number sticker on your Explorer 1000 unit.
- After you submit the form, you will receive an email confirmation from Jackery with further instructions on how to return your old unit and receive your new unit. You will also receive a prepaid shipping label to send back your old unit to Jackery.
- Pack your old unit in its original box or a similar sturdy box with enough padding to protect it from damage during transit. Attach the prepaid shipping label to the box and drop it off at any FedEx location.
- Once Jackery receives your old unit, they will inspect it and send you a new unit within 7 business days. You will receive an email notification with a tracking number when your new unit is shipped out.
- Enjoy your new and improved Explorer 1000 unit!
What are the benefits of using the Jackery 1000 recall program?
The Jackery 1000 recall program offers several benefits for customers who own an Explorer 1000 unit from the first batch. With the recall program, you can:
- Get a new and improved Explorer 1000 unit that has fixed the issues that affected some of the first batch units. Your new unit will have a more accurate and responsive display, a more reliable and consistent battery level, and a more safe and efficient charging system.
- Get a free replacement unit without any hassle or cost. Jackery will cover all the shipping and handling costs for returning your old unit and receiving your new unit. You don’t have to pay anything or go through any complicated procedures to get your new unit.
- Get a one-year warranty extension for your new unit. Jackery will extend the warranty period of your new unit by one year from the date of receipt. This means that you will have a total of three years of warranty coverage for your new unit, instead of two years for your old unit.
- Get a $50 coupon for your next purchase on the Jackery website. Jackery will also send you a $50 coupon code that you can use for your next purchase on their website. You can use the coupon to buy any Jackery product, such as solar panels, accessories, or other power stations.
How to check if you are affected by the Jackery 1000 recall program?
If you own a Jackery Explorer 1000 power station, you can check if you are affected by the recall program by entering your serial number on the Jackery website at https://www.jackery.com/pages/recall-program. Your serial number is located on the back of your Explorer 1000 unit, under the barcode. It starts with “JACKERY” followed by a series of numbers and letters.
If you are affected, you will see a message that says “Your product is eligible for replacement”. You can then fill out the online form to request a replacement unit from Jackery.
If you are not affected, you will see a message that says “Your product is not eligible for replacement”. This means that your Explorer 1000 unit is from a later batch that does not have the issues that affected some of the first batch units. You don’t need to do anything and you can continue to use your Explorer 1000 unit as normal.
Conclusion
The Jackery 1000 recall program is a voluntary initiative by Jackery to replace the first batch of Explorer 1000 units that had some defects and glitches with new and improved units. The recall program is free of charge and covers shipping and handling costs. You can check if you are affected by entering your serial number on the Jackery website. If you are affected, you can request a replacement unit from Jackery and enjoy the benefits of having a new and improved Explorer 1000 unit. If you want to learn more about the Jackery 1000 recall program and how to use it, you can visit these sources:
