The Ecoflow Delta Pro is a smart and powerful portable power station that can provide up to 3600W of output and 3600Wh of capacity. It can also be connected to the internet via Wi-Fi or Bluetooth, allowing you to monitor and control it remotely using the Ecoflow app on your smartphone.
But what if you encounter some problems with your Ecoflow Delta Pro Wi-Fi, such as connectivity issues, performance issues, or errors? How do you fix them and restore your power station to its normal state?
The easiest way to troubleshoot the Ecoflow Delta Pro Wi-Fi is to check the Wi-Fi status, reset the Wi-Fi connection, update the firmware, or contact Ecoflow’s customer service and technical support team.
How to check the Wi-Fi status of your Ecoflow Delta Pro?
One of the first things you should do when you encounter a problem with your Ecoflow Delta Pro Wi-Fi is to check the Wi-Fi status on your device. You can do this by looking at the LCD screen on the front of the unit or by using the Ecoflow app on your smartphone.
The LCD screen will display a Wi-Fi icon that indicates whether your device is connected to the internet or not. The icon will be solid white when connected, blinking white when connecting, or gray when disconnected.
The Ecoflow app will also show you the Wi-Fi status of your device on the home screen. You will see a green dot next to your device name when connected, a yellow dot when connecting, or a red dot when disconnected.
If you see that your device is disconnected from the internet, you should try to reconnect it by following the steps below.
How to reset the Wi-Fi connection of your Ecoflow Delta Pro?
If your device is disconnected from the internet, you can try to reset the Wi-Fi connection by following these steps:
- Turn off your Ecoflow Delta Pro: Press and hold the power button on the front of the unit until it turns off completely. You should see the LCD screen go blank and hear a beep sound.
- Press and hold the IoT button: The IoT button is located on the back of the unit next to the input ports. Press and hold it for about 10 seconds until you hear another beep sound and see the Wi-Fi icon on the LCD screen start blinking.
- Connect to your Wi-Fi network: Use your smartphone to scan the QR code on the back of the unit or on the user manual. This will direct you to a web page where you can enter your Wi-Fi network name and password. Alternatively, you can use the Ecoflow app to scan the QR code and connect to your Wi-Fi network.
- Wait for confirmation: Once you have entered your Wi-Fi network information, wait for a few seconds until you see a confirmation message on the web page or on the app. You should also see the Wi-Fi icon on the LCD screen turn solid white, indicating that your device is connected to the internet.
How to update the firmware of your Ecoflow Delta Pro?
If your device is connected to the internet but still experiencing some problems with its Wi-Fi performance or functionality, you may need to update its firmware. The firmware is the software that controls how your device operates and communicates with other devices.
Updating your firmware can help you fix some bugs, improve some features, or add some new functions to your device. You can update your firmware by following these steps:
- Check for updates: Use the Ecoflow app on your smartphone to check if there are any firmware updates available for your device. You can do this by tapping on your device name on the home screen and then tapping on “Firmware Update”. You will see a message telling you if there are any updates available or not.
- Download and install updates: If there are any updates available, tap on “Download” and wait for the update file to be downloaded to your smartphone. Then tap on “Install” and wait for the update file to be transferred to your device via Wi-Fi. You will see a progress bar on both your smartphone and your device’s LCD screen.
- Wait for completion: Once the update file has been transferred, your device will automatically restart and install the update. This may take a few minutes to complete. Do not turn off or move your device during this process. You will know that the update is done when you see a confirmation message on both your smartphone and your device’s LCD screen.
How to contact Ecoflow’s customer service and technical support team?
If none of the above steps help you solve your problem with your Ecoflow Delta Pro Wi-Fi, you may need to contact Ecoflow’s customer service and technical support team for assistance. They can help you diagnose and troubleshoot any issues you may have with your device or its Wi-Fi connection.
You can contact them by phone, email, chat, or social media. You can also visit Ecoflow’s help center, where you can find FAQs, user manuals, tutorials, and more.
Here are some of the ways you can reach them:
- Phone: You can call them at 1-800-368-8604 (US) or +44 203 769 3668 (UK) from Monday to Friday, 9am to 5pm (PST).
- Email: You can email them at support@ecoflow.com or support@ecoflow.co.uk and expect a reply within 24 hours.
- Chat: You can chat with them on their website or on their app by clicking on the chat icon at the bottom right corner of the screen. They are available from Monday to Friday, 9am to 5pm (PST).
- Social media: You can follow them on Facebook, Twitter, Instagram, YouTube, or LinkedIn and send them a direct message or comment on their posts. They are active and responsive on these platforms.
Conclusion
The Ecoflow Delta Pro is a smart and powerful portable power station that can provide you with reliable and clean energy wherever you are. Whether you need it for home backup, outdoor recreation, professional work, smart energy management, lower energy bills, or more, you can count on the Ecoflow Delta Pro to keep your devices and appliances running for hours.
However, if you encounter any problems with your Ecoflow Delta Pro Wi-Fi, such as connectivity issues, performance issues, or errors, the easiest way to troubleshoot them is to check the Wi-Fi status, reset the Wi-Fi connection, update the firmware, or contact Ecoflow’s customer service and technical support team.
If you need more help or guidance on how to troubleshoot your Ecoflow Delta Pro Wi-Fi, you can visit https://ecoflowtechhelp.zendesk.com/hc/en-us/articles/4416091701399-Factory-reset or contact Ecoflow’s customer service and technical support team. They will be happy to assist you with any questions or issues you may have.
